Strong VPN 10 reasons why you should choose us !!
1 Security for hotspot surfers
2 American or Euro IP anywhere
3 Unblock VOIP applications
4 Unblock websites overseas
5 24×7 Live Technical Quality Support
6 Gbit Network Connectivity
7 High Speed Connection No Bandwidth Charges
8 Surf and be anonymous
9 Switch VPNLocations Easily From Customer Area
10 128-2048 Secure Encrypted Channel
Q: How does it work?
A: It adds a new network interface which you are working with as if you are working with direct internet connection. But the IP is different, and all traffic is encrypted.
Q: Can I use your VPN instead of my current ISP connection?
A: No, you need existing (Cable, DSL, dial up, Satellite, etc) internet connection to be able to use VPN service.
Q: Whats the difference between a Proxy and VPN Service?
A: Check this page here for a comparison of the two
Q: I’m not having the best speed while connected to the VPN, is there any advice you can give me on improving speeds?
A: Please check this page here, usually with speed issues there a few things you can try to improve it:
Q: Will VPN slow down my system or internet connection?
A: No, generally you won’t notice any slowness.
Q: Can I increase the speed of my connection when using VPN service?
A: Sometimes users do report the VPN bypasses their ISP’s throttles. Some users do report applications run better as well such as P2P.
Q: Internet connection with VPN is slower than without VPN enabled.
A: In this case please follow this procedure.
Q: How can I know I can get good speed from my location?
A: Please use connection speed test page and choose the server which works best for you.
Pre Sales Questions:
Q: Can I get trial account prior to purchase?
A: Sorry we do not offer trial accounts due to the problem they are usually abused. But we do have a 100% unconditional money back guarantee within 7 days. If for any reason you are not happy with the account, simply request a refund from a simple form inside the customer area.
Q: Can I connect to my account from more than one computer?
A: Yes, with our service you can use it from as many different devices as you want.. Only one at a time though. When you switch systems you must disconnect first.
Q: What’s the difference between PPTP VPN and OpenVPN? Which one should I buy?
A: You can see all details here http://strongvpn.com/compare.shtml
Q: Can I use VPN on public computer?
A: Yes you can run it on any computer, but you will need superuser privileges to be able to configure and establish network connection.
Q: Can I use openvpn under MacOS?
A: Yes, client for macos should be downloaded at http://tunnelblick.net
Q: I’m a VOIP reseller, I want to use your VPN to make calls through the VPN with a VOIP adapter or gateway. Is the VPN using TCP or UDP
A: Our standard VPN account uses TCP, we can however do UDP as well with a OpenVPN account upgrade.
Q: How can I test vpn servers connectivity for my current location?
A: You may find one of our other VPN servers has better connectivity for you. Please disconnect from your VPN and try the speed tests here: http://strongvpn.com/speedtest.shtml You can choose the fastest server based on the results there, let us know if you would like your account to be moved, and to which server.
Note that OpenVPN and StrongVPN are different plan levels, so if you wanted to switch between those services account upgrade/downgrade is required.
Q: Does it also protect other protocols like ICQ, Mail or FTP.
A: Once you are connected to our VPN server, all programs use a virtual network interface, which protects all programs that access internet on your computer.
Q: I travel to many locations, do I have to reconfigure my account every time I go to another country or location?
A: This depends on where you travel to. Your VPN will work wherever you go, but you might get better performance if you switch to a server closer to you. For example if you were based out of Europe and you were connecting to a VPN server in New York, and then you moved to Japan. Your new ideal location (for USA) would be San Francisco.
Below are some general FAQ questions about support. Please note we also have the following pages and knowledge bases to answer common support issues:
If you have been able to connect but now are experiencing poor performance or connection issues, check this page here:
General Troubleshooting – If you have been able to connect but now are experiencing poor performance or connection issues.
Top Reason VPN Won’t Connect – For the most common problems with VPN accounts that don’t connect during initial setup.
How To Get The Best Speed – For general suggestions on how to improve speed.
Solving Problems With Blocked Sites – If you are having problems viewing geographically blocked websites.
General Support Desk Answers – StrongVPN Support Desk Knowledge Base.
General VPN FAQ Page.
DD-WRT TroubleShooting Page.
Q: Does this site work, or device work with StrongVPN?
A: Just about everything does, we have not found anything to date that won’t work over the VPN since in essence it’s nothing more than a secure connection to the internet. We don’t modify anything else, so whatever normally would run, run’s on the VPN. Here is a page though you can review to see the most commonly requested sites and devices listed.
Q: What ports should be open on firewall/router for it to work?
A: No ports should be open, however your ISP must allow GRE protocol for you. In most cases you won’t experience any problems connecting to our VPN server from any place, please contact us if you do.
Q: What can I do if my provider blocked my VPN?
Q: What can I do if I need even more security and flexibility and better level of encryption.
A: In such cases we offer a special package of OpenVPN account which works with any internet connection, compresses traffic and security is satisfactory even for paranoics. Monthly cost is $20, please contact us for any information.
Q: I do connect to VPN, but I still see that my computer IP is detected as not USA.
Q: Some sites do not open for me when I am using VPN, while they open normally when not using VPN. Please help.
A: These questions require individual solution. Please explain the problem in details and append the result of running 2 programs when using VPN:
– Start -> Run -> cmd -> ipconfig/all
– Start -> Run -> cmd -> route print
Q: Some websites detect my IP as not USA (France, UK, Germany, Australia) – why and what can I do with that?
A: Some websites use different ways of detecting the country of your IP. If this happens – please send us a tracert report.
Do the following:
– Start -> Run -> cmd -> tracert websitename.com
(replace websitename.com with the website – for example google.com)
Q: How can I do a traceroute to the server?
A: Please go to the traceroute page and send us the results.
Q: I can connect, but cannot browse.
A: First make sure you’re not connected to the VPN. Then,
For Windows XP, 2000, etc:
– Go to control panel – administrative tools – network connections.
– Right click your local area connection, and select “Properties”
– On the resulting dialog, select the TCP/IP protocol to highlight it, then click the “Properties” button.
– Once the dialog opens up, in the bottom section, select the radio button “use the following DNS server addresses” – in there, put the following:
Save and exit the networking dialogs, and then try to connect again.
For Windows Vista:
– Go to Control Panel – Network and Sharing Center – click the “View Status” link for your Local Area Connection
– Click the “Properties” button
– Select the Internet Protocol Version 4 (TCP/IPv4) and then hit the “Properties” button
– Proceed as above for setting custom DNS name servers
Note that OpenVPN and PPTP VPN are different plan levels, so if you wanted to switch between those services account upgrade/downgrade is required.
Q: Why does my IP show I’m connected in South Lake Tahoe, Ca but I’m in another city?
A: Many locations use the address of the IP owner which would be our location in South Lake Tahoe. We can’t control this unfortunately, you can find more information on IP’s and geolocation on this page here: http://www.strongvpn.com/ipinfo.shtml
Q: How can I make my Windows PC use the VPN only with direct connections entirely disabled?
A: Setup a firewall according to this guide
Q: How To config VPN passthrough on router
A: Configure the routing using this tutorial